Privacy Policy

This Privacy Policy (hereinafter the "Policy") is issued by eu77 (hereinafter "eu77", "we", "us" or "our"), the operator of the online gaming and sports betting platform accessible at eu77.cam (the "Platform"). This Policy applies to all personal data collected, processed and stored by eu77 in connection with your use of the Platform, whether you are a registered account holder, a visitor to the website, or a prospective player.

eu77 is committed to processing personal data in a transparent, lawful and secure manner. This Policy explains what personal data we collect, the purposes for which we use it, the circumstances under which we may share it, how long we retain it, and the rights available to you as a data subject.

By registering an account on eu77 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, you must not use the Platform and should contact our support team to request account closure.

For the purposes of this Policy, the following terms shall have the meanings assigned below:

• "Personal Data" means any information that identifies or can reasonably be used to identify a natural person, directly or indirectly, including but not limited to name, email address, date of birth, identity document number, IP address or device identifier.
• "Processing" means any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing personal data — in this context, eu77.
• "Data Processor" means any third party that processes personal data on behalf of and under the instructions of eu77.
• "Data Subject" means the identified or identifiable natural person whose personal data is being processed — in this context, the Platform user or player.
• "Consent" means a freely given, specific, informed and unambiguous indication of the data subject's agreement to the processing of their personal data.
• "KYC" means Know Your Customer — the identity and age verification process required by the operator.
• "Cookie" means a small data file placed on your device by the Platform to facilitate session management, preference storage and analytics.
• "Third Country" means any country outside the jurisdiction in which eu77 holds its principal operating licence that may not provide an equivalent standard of data protection.

eu77 acts as the Data Controller in respect of all personal data collected through the Platform. As Data Controller, eu77 determines the purposes for which personal data is collected and the manner in which it is processed. eu77 is accountable for ensuring that personal data is handled in accordance with applicable data protection principles and this Policy.

Where eu77 engages third-party service providers to perform processing activities on its behalf, such providers act as Data Processors and are required, by contractual obligation, to process personal data only on eu77's instructions and to maintain appropriate technical and organisational security measures.

eu77 collects personal data through several channels. The categories of data collected and the circumstances of collection are set out in the table below:

eu77 does not intentionally collect special category data (such as racial or ethnic origin, political opinions, religious beliefs, health data or biometric data) unless a liveness check image forms part of the KYC process, in which case it is collected solely for identity verification purposes and is not processed for any other purpose.

eu77 processes personal data only where a lawful basis exists. The applicable legal bases for eu77's processing activities are as follows:

• Contractual Necessity: Processing required to register your account, manage your balance, process deposits and withdrawals, and deliver platform services in accordance with the Terms & Conditions you have accepted.
• Legal Obligation: Processing required to comply with applicable legal obligations — including identity verification, anti-money laundering (AML) checks, tax reporting obligations and law enforcement requests.
• Legitimate Interests: Processing carried out to pursue eu77's legitimate business interests, where such interests are not overridden by your rights and interests. This includes fraud prevention, platform security monitoring, product improvement and responsible gambling analysis.
• Consent: Processing carried out on the basis of your freely given and specific consent — primarily for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

eu77 uses personal data for the following purposes:

• Account Management: To create, maintain and administer your eu77 Account, including processing registration, verifying your identity and managing your account settings.
• Transaction Processing: To process deposits, withdrawals and associated payment verification activities. eu77 references familiar Pakistani payment options — including Easypaisa, JazzCash, Raast and bank transfers via institutions such as HBL, UBL, Meezan Bank and Bank Alfalah — as context for Pakistani users only, without implying any affiliation or endorsement by those providers.
• Identity & Age Verification (KYC): To verify that you meet the minimum age requirement (18 years or older, or the higher minimum required by the operator/license jurisdiction) and to confirm the accuracy of the information provided during registration.
• Fraud Prevention & Security: To detect, investigate and prevent fraudulent activity, money laundering, multi-accounting and other prohibited conduct as defined in the Terms & Conditions.
• Responsible Gambling: To monitor gameplay patterns for indicators of problem gambling behaviour and to facilitate the operation of self-exclusion, deposit limit and session limit tools.
• Customer Support: To respond to support enquiries, handle complaints and maintain records of interactions for quality assurance and dispute resolution purposes.
• Platform Improvement: To analyse usage patterns, identify technical issues and develop improved features and functionality for the Platform.
• Legal Compliance: To comply with applicable legal and regulatory obligations, including responding to lawful requests from law enforcement and regulatory authorities.
• Marketing Communications: To send promotional communications, bonus notifications and relevant product updates to users who have opted in. You may unsubscribe at any time through your account settings.

eu77 does not sell, rent or trade your personal data to third parties for their own marketing purposes. Personal data may be shared in the following limited circumstances:

• Service Providers and Data Processors: eu77 engages third-party providers who perform services on its behalf — including payment processors, identity verification service providers, cloud hosting providers, fraud prevention services and customer support platform operators. These providers process personal data under eu77's instruction and are contractually required to implement appropriate data security measures.
• Regulatory and Law Enforcement Authorities: eu77 may disclose personal data where required to do so by a court order, legal process, regulator or law enforcement authority with appropriate jurisdiction. Such disclosures are made only to the extent required by law.
• Anti-Money Laundering (AML) Obligations: Certain transaction and identity data may be shared with AML compliance authorities or reported via mandated suspicious activity reporting mechanisms where legally required.
• Business Transfers: In the event of a merger, acquisition, restructuring or sale of all or part of eu77's business, personal data held by eu77 may be transferred to the successor entity, subject to equivalent data protection obligations.
• With Your Consent: eu77 may share your personal data with other parties where you have provided your explicit, informed consent for a specific sharing purpose.

eu77 operates internationally and may transfer personal data to service providers located in countries outside the jurisdiction in which eu77 holds its primary operating licence. Where such transfers involve countries that may not provide a standard of data protection equivalent to the jurisdiction of eu77's licence, eu77 will implement appropriate safeguards — such as standard contractual clauses, data processing agreements or other recognised transfer mechanisms — to ensure your personal data receives an adequate level of protection.

Users in Pakistan should be aware that personal data may be processed on servers located outside Pakistan. eu77 takes reasonable steps to ensure that international transfers of personal data are conducted in accordance with applicable data protection standards.

eu77 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, accounting or reporting obligations. The following general retention principles apply:

• Account and Identity Data: Retained for the duration of your account relationship with eu77 and for a minimum retention period following account closure as required by applicable AML and gaming regulations (typically five years from account closure, though the specific period depends on the operator's licence jurisdiction).
• Transaction Records: Retained for a minimum of five years from the date of each transaction, or longer where required by applicable law.
• KYC Documents: Retained for the duration of your account and for the mandatory post-closure retention period under the operator's AML compliance obligations.
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications, or until the data is no longer required for the purpose for which it was collected.
• Support Communications: Retained for up to three years from the date of the last interaction, unless a longer period is required for dispute resolution or legal purposes.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with eu77's data destruction procedures.

eu77 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device by your web browser when you visit the Platform.

• Strictly Necessary Cookies: Required for the Platform to function correctly — including session management, login authentication and security. These cookies cannot be disabled without affecting core platform functionality.
• Preference Cookies: Used to remember your settings and preferences, such as language preferences and display options, to provide a more personalised experience on return visits.
• Analytics Cookies: Used to collect aggregated and anonymised data about how users interact with the Platform, which pages are visited most frequently and where users encounter errors. This information is used solely to improve the Platform.
• Security Cookies: Used to detect and prevent fraudulent access attempts, bot activity and other suspicious behaviour.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies — particularly strictly necessary cookies — may impair the functionality of the Platform and may prevent you from accessing certain features, including logging into your account. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

Depending on the applicable data protection legislation in your jurisdiction, you may have some or all of the following rights in respect of your personal data held by eu77. eu77 will endeavour to accommodate valid requests within a reasonable timeframe, subject to any overriding legal obligations.

To exercise any of the rights listed above, contact eu77's support team using the contact details provided in Section 16 of this Policy. eu77 may need to verify your identity before processing a data rights request.

The eu77 Platform is strictly intended for adults. eu77 does not knowingly collect personal data from individuals under the age of 18, or under the higher minimum age required by the operator's license jurisdiction. If eu77 discovers that personal data has been collected from an individual below the minimum eligible age, that data will be deleted promptly and the associated account will be permanently closed.

The eu77 Platform may reference or integrate with third-party services — such as payment processors, identity verification providers or game content suppliers. These third-party services operate under their own privacy policies and data handling practices, which are independent of this Policy. eu77 is not responsible for the privacy practices of third-party service providers.

eu77 does not embed external links to third-party websites within its informational pages. Where third-party payment services are referenced — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah — these references are provided as familiar context for Pakistani users and do not imply any data-sharing arrangement, endorsement or affiliation with those providers unless separately documented.

eu77 implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and eu77's servers;
• Encryption of sensitive data fields at rest within eu77's database infrastructure;
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis;
• Regular security assessments and vulnerability management procedures;
• Audit logging of access to personal data records;
• Incident response procedures for identifying, managing and notifying data breaches where legally required.

eu77 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, platform operations or data processing practices. Where changes are material — meaning they substantively affect how your personal data is collected or used — eu77 will endeavour to provide reasonable prior notice by publishing a notice on the Platform or by communicating the change to your registered email address.

All amendments will be reflected by an updated review date at the top of this page. Your continued use of the Platform following the publication of an amended Privacy Policy constitutes your acknowledgment of the changes. If you disagree with the amended Policy, you must cease using the Platform and contact support to request account closure.

If you have any questions, concerns or requests relating to this Privacy Policy, your personal data or the exercise of your data rights, please contact eu77's support team through the following channels:

• Support Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available through the Platform interface. Response time targets are operator-provided and subject to operational availability.
• Language: Support is primarily available in English. Urdu language assistance may be available from select support agents on request.

When submitting a data rights request by email, please include: (a) your full name and registered account email address; (b) a clear description of the right you wish to exercise; and (c) any relevant context that will assist eu77 in processing your request accurately. eu77 may need to verify your identity before acting on a data rights request.